Refund Policy - Terms & Conditions

We are committed to customer satisfaction and aim to provide the best Satellite Internet experience. If you experience service issues or are not satisfied with our service, you may be eligible for a refund under the following conditions.

1. Eligibility for Refund

Refunds will only be issued under the following circumstances:

• Service activation failure due to technical issues on our end.
• Recurring connectivity issues that cannot be resolved after multiple troubleshooting attempts.
• Billing errors resulting in overcharges.
• Cancellation within the trial period (if applicable).

2. Non-Refundable Charges

Certain charges are non-refundable, including:

• Installation and setup fees.
• Usage-based charges beyond the standard subscription.
• Partial-month subscription charges.
• Refund requests made after the eligible period.

3. Refund Request Process

To request a refund, customers must follow these steps:

• Contact our customer support team via email or phone.
• Provide the necessary details, including your account information and reason for the refund request.
• Our support team will review the request and process the refund if it meets our eligibility criteria.

4. Refund Processing Time

Approved refunds will be processed within **7-14 business days**. The amount will be credited to the original payment method used during the transaction.

5. Service Cancellation

If you wish to cancel your Satellite Internet service and request a refund, cancellation must be requested before the next billing cycle to avoid additional charges.

6. Amendments to Refund Policy

We reserve the right to modify this refund policy at any time. Customers are encouraged to review this policy periodically for any updates.

7. Contact Information

If you have any questions or need further assistance regarding our refund policy, please contact our customer support team.

By subscribing to our Satellite Internet services, you acknowledge that you have read, understood, and agreed to this refund policy.